I attended all design reviews with Product and Leadership, gathered feedback, explained my decisions, and promoted our Voice & Tone guidelines.

I was the only SME for the billing feature on Charter’s Content Design team and trained other team members on the overall feature.

To gain alignment and improve communication and collaboration with internal teams, I participated in most Engineering ceremonies (backlog grooming, stand-ups, sprint planning). I also worked side-by-side with engineers on implementing content.

I worked with other designers to ensure content fit into the overall product solution. I created labels, button CTAs, tooltips, microcopy, headers, navigation labels, error messages and more.

I helped write test plans, observed usability testing, and prepared prototypes. I carefully considered analysis results to help inform my content decisions.

Product informed design of customer challenges, and Design, Product, and Engineering came together to make iterative improvements. Several challenges were solved by making minor adjustments to product content after the first release.